ISO 9001 Quality Policy

by Mark Kaganov

Element 5.3 of ISO 9001 Standard requires an organization to establish a quality policy. More specifically, the standard requires: “The management” of an organization to “ensure that the quality policy”:

- Is appropriate to the purpose of the organization;

- Includes a commitment to comply with requirements;

- Includes a commitment to continual improvement of the effectiveness of the QMS;

- Provides a framework for establishing and reviewing quality objectives;

- Is communicated and understood within the organization;

- Is reviewed for continuing suitability

One my ask, why do we even talk about this requirement of ISO 9001 2000 standard? I believe, there is a very good reason to do so. Quality policy defines the top-level commitment of your company’s management to establish a quality management system in accordance with a particular standard. In other words, what standard will you write your quality manual for, if your quality policy did not specify it? Another reason to talk about it is that most quality policies, per my experience as a consultant and an auditor, do not meet requirements of the standard.

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Financing Your New Church

by Bill Travis

For most churches the largest financial transaction that most of the members have ever experienced is the purchase or building of a new church building. For those who are the decision makers in the process, one of the most daunting tasks they have is dealing with the responsibility to be a representative for the entire congregation. The reason this responsibility carries so much pressure is that the decisions that are made will likely determine the location of the church for up to three or four decades.



Live Event DVD Duplication

by Media Guy

The new industry buzzword is DVD on Demand. This consists of burning a DVD at the time the item is ordered instead of producing an inventory and selling that item from the inventory. The DVD on Demand model removes the need for carrying an inventory and the risk of being stuck with it should the inventory not sale. The only way to use the DVD on Demand model is to duplicate or burn the discs as opposed to replicating them which can not produce one off discs.

Another form of DVD on Demand is Live Conference Production and Fulfillment. This consists of having an event televised or taped and then capturing the feed live so that it can be authored and sent to a bank of duplication machines that can output hundreds of copies literally within minutes of an event ending. This allows people attending that event to purchase what they just saw on DVD as they exit the event facilities.



Cold Calling’s Unique Ability to be Tested

by Valerie Schlitt, President of VSA, Inc.

Unlike virtually any other marketing tool, cold calling lets companies change courses at almost any time.

In today’s ever-changing business environment, this flexibility is critical.

Companies new to cold calling must watch early results closely.

Testing, assessing, and refining the program from the onset are critical first steps. These actions can result in a long term program that produces a predictable stream of sales opportunities.

Veteran cold callers also must work. Constant attention is needed to keep the program sharp. Here’s a recommendation: continue with the program that works, but apply a portion of your tele-prospecting investment towards testing new approaches that may surpass your existing model. When you find one that is more effective, replace your existing program, but continue to test new approaches.



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