Webmasters Need Help
There are many tools available to a webmaster to analyse website traffic, some free like Google’s Analytics that will allow them to monitor the number of visitors, see what pages have been accessed and the length of time visitors have spent accessing the website and a whole lot more.
However, despite the vast amount of detailed information that can be collected what will always be missing is information that will tell the webmaster exactly what the visitor was thinking. Did they dislike the website? Was the layout easy to understand or just plain confusing? Did they find it easy to navigate and maybe the most important thing, did they find the information they wanted?
A website may be generating sales but why are some people that visit the website not buying anything? Was it because they didn’t like what was being offered or they couldn’t find what they wanted?
Website surveys provide webmasters with an excellent and accurate method of answering these types of questions. Direct feedback from the website visitors cuts to the chase, there is no longer any need to guess, just ask the visitors directly how they arrived at the site and if they were able to find what they were looking for.
With an online survey webmasters can find out:-
- How often do people visit the website?
- How did they discover the website?
- Is it for business or pleasure that they are interested in the website?
- Were they able to find the information they were looking for?
- How easy was it for them to navigate the website?
- Would they be prepared to recommend the website to others?
A good website survey will be short and to the point and gather good intelligence that once analysed will help improve the website.
An alternative to a more traditional customer survey would be to ask just one or two questions at strategic points. For example at the end of the registration process the visitor can be asked if they found the procedure quick and easy; after ordering an item they could be asked if they found the ordering procedure and payment methods to their liking. To make sure that the questions do not become repetitive to regular visitors the website can be programmed so that the questions are only asked once per registered user.
Website surveys take the mystery out of working out what visitors think of a website and using Online Survey Software they are quick and easy to design and once implemented will really become the webmaster’s assistant.
To see a sample website survey please follow the link: Sample Website Survey
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